Question 1

How do I order a personalized award?

Accepted Answer

Open any product, type the name, title and organization in the “Personalize it” box (you will see a live preview), upload your logo if needed, and add it to your cart. If the product shows “Request a Quote” or “Starting from”, send us the request and we will reply with a price.

Question 2

Will I see a proof before production?

Accepted Answer

Yes. Our team confirms the final design with you (usually on WhatsApp) before anything is made.

Question 3

How long does production take?

Accepted Answer

Each product page shows an estimate of production days after design approval. Bulk and custom items can take longer — ask us if you have a deadline.

Question 4

Do you take bulk or institutional orders?

Accepted Answer

Yes — schools, offices, sports teams and departments. Use the Bulk Quote page for 10 to 1000+ pieces.

Question 5

Which payment methods can I use?

Accepted Answer

JazzCash, Easypaisa, debit/credit card, cash on delivery and bank transfer. Methods shown at checkout are the ones currently available.

Question 6

Is my card information safe?

Accepted Answer

Card numbers are entered on the secure payment page of our payment partner. We never see or store your card number, expiry or CVV.

Question 7

Which logo files should I send?

Accepted Answer

JPG, PNG, WebP, PDF or SVG up to 10 MB. Vector files (PDF/SVG) give the sharpest result.

Question 8

Can I change or cancel my order?

Accepted Answer

Before production starts we can usually change or cancel. After that, custom items cannot be cancelled — see Shipping & Returns.

Question 9

How do I track my order?

Accepted Answer

Use the Track Order page with your order number and mobile number.

Frequently asked questions